Terms of Sales
The purpose of these general conditions of sale is to govern the contractual relations between any natural or legal user for the purpose of purchasing the shop.mask-covid-19.com site (hereinafter referred to as "user", or " you ", or" customer ", or even" buyer ") on the one hand, and the seller shop.mask-covid-19.com represented by SARL ATOMPROD representing LUXCOMB in France on the other. The general conditions of sale on the date of the order are the only applicable for any order of product offered for sale on the catalog of our site shop.mask-covid-19.com, as by telephone.
The validation of the order implies full acceptance of these general conditions of sale, but also of the essential characteristics of the product ordered, its price, as well as all taxes and associated delivery costs.
The shop.mask-covid-19.com site is represented by the company ATOMPROD whose head office is at 142, rue de Clignancourt 75018 Paris FRANCE - Siret: 448 346 106 00033 RCS - TVA intra. : FR 52448346106
3.1 - Place an order
There are five ways to place an order:
- by internet on our shop.mask-covid-19.com site (24/7)
- by email: firstname.lastname@example.org
Taking orders on the shop.mask-covid-19.com website involves opening a customer account which is distinguished by a username and password which you will have to choose when you create your account. This information is confidential and shop.mask-covid-19.com recommends that you do not lose it. You have the right to access the information in your customer account (see privacy tab).
Once your choice has been made and your basket validated, the order comprises four successive stages:
- your identification allowing the entry of your coordinates
- choose your delivery options
- accept these general conditions of sale by checking the box provided for this purpose
- choose your payment method
At the end of this last step, you will have to proceed with the payment of your order, which will validate it definitively. The conclusion of the sales contract will only take place in the event that shop.mask-covid-19.com accepts this order. Indeed, we reserve the right not to record a payment and therefore not to confirm an order, especially in the event that it contains any anomaly, or if it turns out to be illegible or if the delivery requested was not within our coverage area.
Once your payment is validated, we will send you within 72 hours after receipt of your order an e-mail informing you of the confirmation (or invalidation) thereof.
The user is held responsible for his order. In particular concerning the data relating to the recipient. Indeed, in the event of an error in the wording of the recipient's contact details and therefore the impossibility for shop.mask-covid-19.com to honor the order, the responsibility of shop.mask-covid-19.com cannot in no case be engaged.
3.2 - Price
The prices of the products for sale on the catalog of the shop.mask-covid-19.com website are indicated in Euros. The price of each product is that in force at the time of validation of the purchase order by the Buyer. The prices indicated are T.T.C., and any change in the applicable rate T.V.A. will be automatically reflected in the price of the products concerned and available for sale on shop.mask-covid-19.com. The prices indicated do not include delivery costs, invoiced in addition to the price of products purchased according to the nature of the order. The delivery costs will be indicated before the recording of the order by the Buyer. The selling prices of the products can be modified by at any time.
3.3 – Products
The purchaser will be able to take note of the products thus marketed as well as their characteristics by consulting the catalog of our site shop.mask-covid-19.com. The buyer will have to determine for himself his choices according to his needs and will be solely responsible for the nature and quantity of the products ordered. The installation and use of certain products requires the implementation of special precautions, or require assembly. It is up to the buyer to read the instructions for use and any other information attached to the products in order to comply with the instructions for assembly and use of these products, such as being assisted by a professional if he does not feels that it is not competent enough for their implementation.
4. Right of withdrawal
Once the order has been validated and confirmed by shop.mask-covid-19.com, the buyer has the legal period of seven clear days from the date of delivery of the products ordered for a possible return of these products at his own expense. , this in accordance with article L121-20 of the consumer code. The products must imperatively be returned to shop.mask-covid-19.com accompanied by the corresponding invoice, in their original condition and packaging, with all their accessories, notices and other elements necessary for their re-sale. If a warranty card or any other document to be completed accompanied the product concerned, these should also not be returned with the product without being filled out so that the buyer can exercise his right of withdrawal. Any product received in return by shop.mask-covid-19.com incomplete, damaged, dirty, or whose original packaging has been damaged will not be refunded or exchanged.
Prior to exercising his right of withdrawal, the buyer must contact shop.mask-covid-19.com to obtain a return slip which he will then attach to his shipment.
The reimbursement of the product concerned, with the exception of return costs which remain the responsibility of the buyer, will be in the form of a transfer or check. The reimbursement will be made by shop.mask-covid-19.com within 30 days.
5. Product characteristics - Availability
In accordance with article L 111-1 of the Consumer Code, the buyer can, before placing an order, take note, on our site shop.mask-covid-19.com, of the essential characteristics of the product (s) that he wishes to order. The buyer can then select one or more products from the different categories offered. The offers presented on the shop.mask-covid-19.com site are valid while stocks last. For products not stored in our warehouses, the offers presented on the shop.mask-covid-19.com site are valid subject to availability from our suppliers. shop.mask-covid-19.com reserves the right to modify the assortment of products depending in particular on the constraints linked to its suppliers. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller. In the event that a supplier modifies a product, the graphic representation of this product cannot engage the seller's responsibility nor even affect the validity of the sale.
6. Ordering of certain heavy or bulky products
Due to their volume and transport, the cost and terms of which can only be determined in advance by shop.mask-covid-19.com only according to the information provided by the buyer, the order of certain bulky products, reported on the site or at the time of entering the order, is subject to a specific treatment set out below.
The buyer selects the products he wishes to acquire by clicking on the "Add to cart" icon. When the order includes a product subject to specific treatment, a screen summarizes the products in the buyer's basket and their price, without mentioning the contribution to shipping costs. The buyer then clicks on the "Continue order" icon and must indicate his contact details: surname, first name, delivery address, email address, telephone number. A message on the screen then informs the buyer that his order will be subject to specific processing. The buyer checks the conditions of his order. If an error in the data entry has been made, the buyer can either renounce his order by returning to the previous pages or by closing the current session on the site. As soon as the buyer has clicked on the "Continue order" icon, shop.mask-covid-19.com then contacts the buyer by telephone within 24 working hours, and specifies, according to the indications provided by the buyer, the amount of his participation in the shipping costs. This information is then confirmed to the buyer by email. The buyer then has 24 hours to confirm his order under the conditions offered by shop.mask-covid-19.com, by email using the "contact" link. From the moment when the buyer has confirmed his order as indicated above, he is considered to have knowingly and unreservedly accepted these general conditions of sale, the prices, volumes and quantities of the products ordered and the amount shipping costs. The Buyer's order will be confirmed by shop.mask-covid-19.com, by email. The sale will only be considered final after the confirmation of the order has been sent to the buyer by shop.mask-covid-19.com and collection of the full price. The price of a product subject to specific treatment can only be paid by check or bank transfer (see article 5 "Payment of the price"). shop.mask-covid-19.com recommends that the buyer keep this information in a paper or computer document.
7. Special order on estimate
The price of certain items offered on the shop.mask-covid-19.com site is not indicated, and is noted "price on request". The customer can add these items to his basket; they will not be included in his order. Upon receipt, shop.mask-covid-19.com will indicate by e-mail the price of the item including transport, as well as the delivery time. The customer will then have 48 hours to confirm by return email his agreement to the quote. In the case of an order for an object made on demand and on a contract basis, the right of withdrawal will not be applicable in accordance with article L121-20-2 of the consumer code. The buyer can of course always contact shop.mask-covid-19.com by telephone or by e-mail on his initiative so that he is informed of the price and the terms of transport and delivery.
Payment of the full price must be made when ordering by the buyer. At no time can the sums paid be considered as a deposit or down payment. Collection of the full amount of the order will be made by shop.mask-covid-19.com at the time of validation of the order, or in the event of payment by check upon receipt. As part of specific commercial operations, shop.mask-covid-19.com may offer payment in three installments at no cost. The consumer will then have to send 3 checks at the same time according to the detail provided when taking the order. The first check will be cashed upon receipt, and each of the other two thirty days apart. Failure to pay a single installment at its end will immediately make the entire price due regardless of the conditions previously agreed. All orders are payable in euros. To settle his order, the buyer has all the means of payment available on the order form: bank card (credit card, Mastercard, Visa), bank or postal check and bank or postal transfer. In the event of payment by bank check, this must be issued by a bank domiciled in mainland France. The cashing of the check is made upon receipt of the check. The buyer guarantees to shop.mask-covid-19.com that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.
shop.mask-covid-19.com reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the buyer, or in the event of a payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to the unpaid amounts after a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions herein. shop.mask-covid-19.com reserves the right to request a photocopy of a document attesting to the identity of the Buyer (valid identity card or passport) and / or proof of address. As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
8.1 – PAYPAL payment system
The buyer can choose to use the secure PAYPAL payment system. If the buyer does not have a PAYPAL account, he must complete the form in order to use his bank card. If the buyer has a PAYPAL account, they only need to identify themselves using their confidential code, and thus they do not have to enter all the information, which is stored by PAYPAL.
9. Delivery and receipt
9.1 - General rules
The products will be delivered to the address indicated by the buyer on the order form. The Buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Delivery does not include the installation, assembly, or entry into service of the products subject to the order. The delivery of heavy or bulky products will be limited to a ground floor. The delivery is made, according to the choice of the buyer, by the services offered during the purchase. An appointment based on the volume or weight of the order may be imposed by the carrier.
By affixing his signature on the delivery slip or on the transport receipt, without making reservations, the customer acknowledges that his package was not damaged during transport.
9.2 - Delivery by Colissimo de la Poste
The Purchaser is delivered to his home by his postman and signs a delivery slip acknowledging receipt. In case of absence, the Purchaser or the recipient of the ordered product receives a delivery notice from his postman, which allows him to collect the ordered products at the nearest post office, for a period of fifteen days. The Buyer is required to check, in the presence of the postman or the deliveryman, the condition of the packaging of the goods. In the event that the Buyer has any doubt of any kind whatsoever on the condition or content of his package, he is required:
- to apply the Colissimo procedure (in particular to report damage due, all claims and reservations) and to refuse the goods by immediately issuing an anomaly report to the post office employee (report 170).
- to report these incidents to shop.mask-covid-19.com within 24 hours of the mention of damage to La Poste.
- the exchange or reimbursement of goods damaged during transport will only be possible on presentation of an anomaly report established with the carrier.
- The return of goods for breakage or damage during transport is ensured by the carrier after the refusal of the package.
All orders give rise to the invoicing of shipping costs calculated by weight. Before confirming his order, the total price of transport is indicated directly on the customer's online order form.
9.3 - Characteristics of delivery by courier
For bulky or bulky deliveries, or whose weight exceeds a certain weight, transport is by courier. The delivery time is around 72 hours in France and varies by country. The customer or recipient is delivered to his home or to a relay (ground floor only), and signs a delivery slip acknowledging receipt. In case of absence, the customer or the recipient of the ordered product receives a calling card, which allows him to withdraw the ordered products from the carrier for a period of fifteen days. The recipient is required to check, in the presence of the delivery person, the condition of the packaging of the goods. In the event that the recipient has any doubt of any kind whatsoever on the condition or content of his package, he is required:
- On delivery, make written, precise, complete reservations, dated and signed on the delivery slip. The recipient's digital signature, as well as its reproduction, demonstrate the delivery of the packages and the parties recognize this signature as having legal value.
- To report these incidents to shop.mask-covid-19.com within 24 hours of the mention of the damage made to the carrier. The exchange or reimbursement of goods damaged during transport will only be possible on presentation of a statement of anomaly established with the carrier. The return of goods for breakage or damage during transport is ensured by the carrier after the refusal of the package.
9.4 - Time limits
The delivery time for the products is shown in the product description. The delivery time represents the time necessary for the processing, preparation and dispatch of the order, that is to say, leaving the warehouse. This period runs from the receipt of the price, after validation of the order by shop.mask-covid-19.com, and is understood except weekends and holidays. In the case of an order made up of several products, the shipping time is then based on the longest shipping time. In the event of a foreseeable extension of the shipping time shown on the product description sheet, shop.mask-covid-19.com undertakes to inform the Buyer as soon as possible, so that the latter can, if necessary, cancel. totally or partially ordering by email Cancellation cannot be taken into account by shop.mask-covid-19.com if the shipment or delivery took place before the receipt of the request to cancel the order. To this shipping time, add the delivery time of the carrier. Average delivery times from the shop.mask-covid-19.com depot for France: - Colissimo de la Poste: average delivery time announced 48h - By carrier: average delivery time announced 72h, unless specifically ordered. This deadline is given for information only. Any possible overrun will not give rise to damages, withholding or cancellation of the order by the Buyer.
In any event, and in accordance with the provisions of article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days (in France) from the day following that on which the Buyer has registered his order, subject to full payment of the price. In the absence of delivery at the end of this period, the Buyer will have the possibility of canceling his order. The sums paid by the Buyer will then be returned to him without delay and at the latest within thirty days of the payment of the sums he has paid, to the exclusion of any other compensation. In the event of a delay in delivery compared to the date initially fixed, the Purchaser must report it in writing (mail, email) to shop.mask-covid-19.com in order to improve the quality of service which may be offered to him. and allow shop.mask-covid-19.com to investigate the carrier. A carrier investigation can take up to 21 business days. If during this period, the product is found, it will be immediately redirected to the place of delivery designated in the order form. On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, shop.mask-covid-19.com will proceed at its expense to a new shipment of the products ordered by the Buyer . In the event that the product ordered is no longer available, the provisions of paragraph 13 below will apply. In the event of a product exchange, the delivery costs will be borne by the consumer.
9.5 - Guarantee linked to transport
Assuming the risks linked to transport, shop.mask-covid-19.com undertakes to deliver the products ordered by the buyer in closed, resistant packaging, suitable for the content and requirements of transport. Any product damaged or lost during transport will be replaced by shop.mask-covid-19.com. This transport-related guarantee is only applicable if the corresponding products have been paid in full in principal, costs and taxes included by the buyer, and if the latter or his recipient has signed the delivery slip or transport receipt. presented by the carrier on which he will have taken care to issue precise handwritten reservations, dated and signed. By affixing his signature on the delivery slip or transport receipt, without making a reservation, the customer acknowledges that his package has not been damaged during transport. In the event of a dispute, the original packaging must be kept until the dispute is resolved. shop.mask-covid-19.com advises the customer or its recipient to inform customer service by e-mail at email@example.com or by telephone within a maximum of 72 hours from delivery. After this deadline, no complaints will be taken into account.
10. Quality or conformity issues:
10.1 - Problem of non-compliance:
In case of delivery of a product not corresponding to the order; the Buyer must formulate his complaint within 48 hours from the signing of the distribution slip. Complaints must be sent by registered letter with acknowledgment of receipt to the address indicated in paragraph 2 hereof, and must include:
the Purchaser's contact details.
the reasons for the complaint.
The return of products must be made within seven working days of the allocation of a return slip by the customer service of shop.mask-covid-19.com. The shipping costs are the responsibility of shop.mask-covid-19.com, except in the case where the returned or exchanged product does not correspond to the declaration of origin made by the Buyer in the return slip. Failure to comply with the procedure outlined above and the deadlines indicated, the Buyer cannot make any claim for non-conformity, the products then being deemed to be in conformity and free from any apparent defect.
10.2 - Failure problem
In the event of a product breakdown, the breakdown must be reported to shop.mask-covid-19.com within seven days of signing the delivery slip or transportation receipt. The customer has the choice of implementing the manufacturer's warranty or requesting the exchange of the goods at shop.mask-covid-19.com. The return of products must be made within seven working days of the allocation of a return slip by the customer service of shop.mask-covid-19.com. The shipping costs are the responsibility of shop.mask-covid-19.com, except in the case where the returned or exchanged product does not correspond to the declaration of origin made by the Buyer in the return slip. Failure to comply with the procedure outlined above and the deadlines indicated, the Buyer cannot make any claim for non-conformity, the products then being deemed to be in conformity and free from any apparent defect. Beyond the periods indicated, the Buyer cannot make any claim for failure with shop.mask-covid-19.com and must contact a repairer approved by the manufacturer to implement the product warranty.
11. Breakage or breakage problem:
Any breakage, breakage or any form whatsoever of alteration of the appearance of the product must be reported by email within 24 hours of the signing of the delivery slip or transport receipt. The return of products must be made within seven working days of the allocation of a return slip by the customer service of shop.mask-covid-19.com. The shipping costs are the responsibility of shop.mask-covid-19.com, except in the case where the returned or exchanged product does not correspond to the declaration of origin made by the Buyer in the return slip. Failure to comply with the procedure outlined above and the deadlines indicated, the Buyer cannot make any claim for non-conformity, the products then being deemed to be in conformity and free from any apparent defect. Breakage or breakage during transport is described in paragraph 9.6 above.
12. Non-distribution of packages and return management fees
12.1 - Wrong delivery addresses
Packages are delivered to the address called "delivery address". This address is mentioned and entered by the buyer when registering the order. This address is then confirmed at the end of the order process on the summary page, then by email on the order confirmation document. In the event of non-delivery of packages for "NPAI" reasons (the recipient does not live at the address indicated), a new shipment of the order may be carried out upon presentation of proof of address of less than 3 months in the name and to the recipient's address. shop.mask-covid-19.com will invoice the buyer for return management costs of € 22 including VAT, plus transport costs.
12.2 - Packages not claimed at the Post
In the absence of the recipient at the time of delivery, the Post office deposits a delivery notice stating that the package is available for 15 days at its post office. In case of non-withdrawal of the package within the time limit, the package is returned to shop.mask-covid-19.com. In this case, shop.mask-covid-19.com will invoice the buyer for a return management fee of € 22 including VAT, plus shipping costs.
13. Availability of products
In case of unavailability of the ordered product, shop.mask-covid-19.com will inform the buyer as soon as possible. In accordance with the provisions of article L121.20.3 of the Consumer Code, shop.mask-covid-19.com may in this case supply a product of equivalent quality and price. If shop.mask-covid-19.com fails to make use of this option, the buyer will be reimbursed without delay and at the latest within thirty days of payment of the sums he has paid.
14. Retention of title
shop.mask-covid-19.com retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included. During the period from delivery to transfer of ownership, the risk of loss, theft or destruction are the responsibility of the buyer.
Some products sold are covered by a manufacturer's warranty, the terms and conditions of which vary from one supplier to another. The general terms and conditions and the duration of the warranty are in this case available on the website shop.mask-covid-19.com. The Buyer shall be deemed to have consulted and accepted them. In case the notice is not delivered with the product, and on simple request of the consumer, shop.mask-covid-19.com will send the notice in English or a link to access it. The possible existence and duration of the manufacturer's warranty are indicated in the product description. It is the responsibility of the Buyer to contact the manufacturer directly for warranty service, unless otherwise indicated in the product description sheet. It is the responsibility of the Buyer to read the precise conditions of the manufacturer's warranty service upon receipt of the product. It is strongly recommended that the Purchaser keeps the original packaging and proof of purchase of the product. Any return of the product under the aforementioned guarantee must be subject to prior agreement from shop.mask-covid-19.com. To this end, the Buyer shall contact the after-sales service of shop.mask-covid-19.com. No returns will be accepted without prior authorization from shop.mask-covid-19.com. If the product is found to be defective, shop.mask-covid-19.com will send the Buyer a return form. This return voucher, a determining and indispensable condition, is valid for seven working days from the communication of the return voucher by shop.mask-covid-19.com to the Buyer. After this period, the Buyer must renew his request, according to the procedure described above. The faulty product must be returned in its original packaging, including all the product and its accessories and be accompanied legibly by the product return form communicated by shop.mask-covid-19.com and, where applicable, the product serial number. Any product that is incomplete, damaged and/or whose original packaging has been damaged will not be taken back or exchanged under the guarantee. All costs and risks related to the return of the product are the responsibility of the Buyer. The product under warranty will be, at the choice of the manufacturer, exchanged or repaired.
shop.mask-covid-19.com guarantees the Buyer, with respect to hidden defects that may affect the products delivered, only in the context of replacement of defective products, or parts making them unfit for use, without being considered by the Buyer as responsible for any harmful consequences that these hidden defects may have caused.
15.3 - In any case, the guarantees do not cover :
the replacement of consumables.
Abnormal and non-conforming use of the products.
Damage specifically mentioned in the product description sheets.
Defects and their consequences due to the intervention of the Buyer or a repairer not approved by the manufacturer or by shop.mask-covid-19.com.
Defects and their consequences related to the use not in conformity with the use for which the product is intended (professional use, collective use ...).
Products that are subject to a specific support and maintenance contract.
shop.mask-covid-19.com cannot be held responsible for the non-performance of the contract in case of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and / or communications. shop.mask-covid-19.com can not be held responsible for any indirect damages that may arise from the purchase of products. shop.mask-covid-19.com can not be held responsible for any loss of data, files. It is the responsibility of the buyer to make all necessary backups. The total or partial inability to use the products can not engage the responsibility of shop.mask-covid-19.com nor give rise to any compensation or refund. shop.mask-covid-19.com also contains information from third parties, and links to other websites. shop.mask-covid-19.com cannot be held liable for any damage resulting from the use of, access to, or inability to use this third party information, or the content of other websites.
17. Partial invalidity
If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
18. Non waiver
The fact for one of the parties not to take advantage of a breach by the other party to any of the obligations referred to in these general conditions of sale can not be interpreted for the future as a waiver of the obligation in question.
19. Applicable law
This contract is subject to French law, and the law applicable to any dispute, whether in France or abroad, is French law.
20. Information Technology and Liberties
The information collected by shop.mask-covid-19.com when the buyer places an order is necessary for the management of the order by shop.mask-covid-19.com and its commercial partners. In accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and liberties and article 43 of the law of September 30, 1986 as amended, the site shop.mask-covid-19.com has been declared to the Commission Nationale Informatique et Libertés (CNIL) under the number xxxxxx (in the process of being declared).
Users of the Site are required to comply with the provisions of the law on data processing, files and freedoms, the violation of which is punishable by criminal penalties.
Under Article 34 of the said law, users have the right to access, modify, rectify and delete data concerning them.
To exercise this right, you may contact firstname.lastname@example.org directly or by post at the address stipulated at "2. Identification" with the mention "Service Gestion des données personnelles". For any information on the protection of personal data, you may consult the website of the Commission Informatique et Liberté.
21. Customer service and order tracking
For any information the buyer can contact the customer service by e-mail: email@example.com. Or by mail at the address stipulated in "2. Identification". When the Buyer contacts the customer service, he is asked to specify his surname, first name, e-mail and order number, as well as the subject of his request.
The manager of the shop.mask-covid-19.com site reserves the right to modify these general terms and conditions of sale at any time and without prior notice. It is therefore necessary for the user to consult them each time he visits shop.mask-covid-19.com.